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COLLABORATIVE KNOWLEDGE MANAGEMENT
The Collaborative Knowledge Management (CKM) solution developed by Synerjix is aimed at the SMB market and derived from decades of experience in devising collaborative solutions to support large, nationally distributed retail chains.
CKM is at the heart of a successful process and operations integration strategy, especially for SMBs, as they strive to simplify operations and work smarter with fewer resources, while facing the same hurdles as a larger corporation. CKM is remarkably absent in large corporations as well. In fact, it is even more crippling to bigger companies because they have a greater amount of information that is not being shared between the necessary constituents.
Most small companies also do not have a Chief Information Officer (CIO) or an IT manager. At best, they have someone who troubleshoots technical problems like a server failure so their employees can continue to access the Internet or get their e-mail.
Most small companies scramble to deal with the volumes of information they must process and look to off-the-shelf tools to solve their issues. But often they have several other software packages that seemed to be the appropriate solution at the time, but since none of them communicate with each other, information is entered into each database separately and someone eventually pulls it all together – somehow.
Putting all the pieces together for successful decision-making and efficient operational alignment can seem a lot like a jigsaw puzzle. Especially for small businesses, it can feel like a couple pieces must have ended up in between the couch cushions, because something is definitely missing.
The best new methodologies involve web-oriented architecture (WOA) or service-oriented architecture (SOA) and small businesses have been led to believe that they don't need these new technologies. But the truth is that they can greatly reduce the variety of software purchases and upgrades needed to manage their business and fully collaborate with their employees, customers and suppliers while minimizing their overall investment.
What does this mean? WOA, like SOA, is an architectural approach to system design, though WOA is resource-oriented rather than service-oriented. What is the difference? While the core SOA design unit is a reusable service that fulfills a distinct business function, resource-oriented services are more limited and data-focused.
Synerjix works with clients of all sizes to manage their CKM issues and facilitates solutions so that vital information flows seamlessly to connect all locations, divisions and subsidiaries. Also, CKM simplifies the secure exchange of large documents, such as legal contracts or design plans which can be difficult to safely transmit electronically.
The CKM model originally was designed for Fortune 500 retail corporations to exchange large volumes of critical information flowing to and from their internal divisions and store locations, as well as their external trading partners. Synerjix successfully implemented this model to manage store-within-a-store business.
Synerjix professionals designed the store-within-a-store model for one of nation's largest footwear distributors and collaborated the nationwide auto-service-center operations of a major US automotive manufacturing firm by customizing and implementing the CKM model. All of us at Synerjix, are proud of the scalability of our CKM solutions as they present a truly affordable alternative to most solutions available to SMBs with limited resources, but similar needs.
Most small companies are inundated with data and on the whole, it resides in multiple locations, in the top drawer of a department head’s desk, or worse yet, in the department head’s head. To respond to requests for reports – from clients, from upper management or a parent company – someone sets up a spreadsheet and culls data from myriad sources.
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